If you have questions about RedBin or the services we provide, skim through the most common questions we receive below.
RedBin is an on-demand storage service provider focusing on the needs of urban residents facing the issue of having too many items cluttering their living space.
Redbin provides clean sturdy large plastic bins to the customer's door and picks them up for delivery to their Brooklyn distribution center where bins are processed and placed into secure storage.
RedBin developed and maintains its own logistics, storage and inventory systems. Redbin software engineers work diligently to ensure that these complex systems keep a simple and easy customer interface that enables customers to manage their own personal inventory online using their computer, tablet or smart phone.
Whether you rent one bin, or twenty bins; RedBin charges $5.00 per storage bin monthly.
RedBin provides ALL of the transportation services for FREE for your initial order. This means that when you order your storage bins, a driver will deliver them to you for FREE. After you pack your items into the storage bins, a Redbin driver will pick them up from your home or apartment for FREE. When you want to get your bins back, we will deliver them back to you for a small fee of $17.
We deliver heavy duty plastic bins to you. You pack up your personal items in the bins and then we pick them up from you and store them in our warehouse. When you need your items back, you can request either an entire bin back or just individual items. You can also store bikes, window air conditioners, gold clubs, and other items that are considered seasonal and portable.
You also have the ability to view the items in storage anytime you wish by accessing your account on-line. In addition you can recall your items from storage to be returned to you anytime you wish…That’s On-Demand!
RedBin also manages, staffs and maintains their own warehouse and distribution center.
Security & Peace of Mind
Employee security: Every RedBin job applicant must pass a rigorous background check. If they pass this check, we bond them. The bonding company does an additional check on each employee and issues an insurance policy against theft on that employee.
Facility security: The RedBin warehouse is secured with a 24 hr. guard at the door. In addition, 24 hr. HD security cameras cover the interior and exterior of the facility.
Milestone work process security: The RedBin milestone work process in which your items are transported and handled has built in security monitoring in place which electronically documents all driver activity including historic route captures and employee hand-off’s in the form of milestone status updates. A record of each milestone in which your bin or item reaches various milestone status’s are captured with the name and timestamp of each employee that came in contact with your item. This secures the work process and ensures the safety of your items.
We charge a flat $25.00 per month for golf clubs, ski's, window air conditioners and other seasonal items.
Bin Packing & Restrictions
Most people request bins and then stage the items they are planning to put into the bins. When our driver arrives you will have 20 minutes to pack your bins.
However, you could request that the driver comes back to pick up the bins at another time by requesting your pick up on line.
Also, extra heavy bins aren’t accepted. If you can’t pick it up, then we probably can’t either. Pack your bins with care. This is your responsibility. Your bins will be transported and handled many times by various employees and even when handled with care your bins may get bumped or tapped or shaken in the process; so please keep that in mind.
Re-Delivery of my Bin(s) or Item(s)
Rent Calculation, Terms & Minimums
If there is a dispute regarding billing you can contact our accounts department and we will handle it directly.